Brado AI’s Conversational Engagement Platform (CEP) serves as your digital front door — guiding patients from first search to lasting care through intelligent, trusted conversation.

The CEP scales across service lines, delivering specialized support for complex journeys and measurable value across growth, retention, and efficiency.

Enterprise-wide deployment unlocks the platform’s full transformative benefits, but we also offer flexible options to start service line by service line. Our journey programs include:

Orthopedics
Cardiology
Oncology
Bariatrics
Primary Care
Maternal Health

Additional Journey Programs can be developed upon request.

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How it Works

Connecting every step of the patient journey.

Brado AI’s CEP engages patients from first search to follow-up — turning disconnected moments into a seamless, guided experience.

Meet Them at Mile Zero℠

Reach patients before they choose care. Meet them at the first search with trusted guidance that leads them to your system’s services.

In the Vast Space Between

Keep patients informed and connected throughout their journey.
Offer a space to ask both big and small questions, delivering clarity, reassurance, and personalized support that keeps them engaged and on track.

Triage with Confidence

Reduce burden. Improve flow. Safely resolve patient questions through AI conversation — freeing access and capacity.

Navigate with Precision

Guide every patient to the right care at the right time.Aligned with your system’s capacity, workflows, and goals, the CEP navigates patients with empathy and precision.

implementation

Turning Insight into Activation

Every engagement begins with a clear, collaborative process designed to move quickly from strategy to measurable impact.

Journey Immersion

A collaborative workshop immerses your stakeholders in the patient journey, pinpointing frictions that generative AI can solve.

Experience Blueprint

We map how the CEP engages across the journey, defining routing protocols, handoffs, and escalation points aligned with your goals and capacity.

Deployment Strategy

We align rollout, integration, and promotional needs — including media planning and creative development.

Validation and Activation

Test, refine, and launch with analytics and monitoring in place to ensure continuous optimization.

Omni Channel Campaign Support

Extend Visibility. Strengthen Trust. Drive Growth.

Win the New Era of AI-Powered Discovery with GEO + CEP.

The CEP and GEO work together to form a closed-loop engagement engine:

‍GEO captures early intent and curiosity. It ensures that your system shows up in AI-driven answers when patients ask questions like “What causes chest pain?” or “Where can I find a pediatrician near me?”
The CEP converts that attention into meaningful relationships. Once a patient clicks through, the CEP delivers a dynamic, guided experience — answering follow-ups , helping them navigate services, and moving them toward action.

Proven Digital Activation in Healthcare
Brado AI’s digital marketing services are designed to enhance and extend CEP deployments. Organizations seeking standalone healthcare marketing or media strategy can explore our sister company, Brado.net — specialists in healthcare digital marketing and GEO discoverability.

Optimize for Conversations, Not Clicks

As generative AI transforms how people discover health information — replacing a static list of website links with conversational answers — the rules of search are changing fast. Traditional SEO is no longer enough. Health systems must consider Generative Engine Optimization (GEO) to remain discoverable.

Be Found First.

For every CEP deployment, Brado AI provides a GEO strategy and corresponding omni-channel digital campaign that ensures patients find your system first – from the earliest stages of their health journey (Mile Zero^SM) and beyond.

My incision looks red.
Is that normal?

I’m nervous…what are some good
questions to ask my oncologist?

Extending reach and amplifying impact across the patient journey.

Connecting every step of the patient journey.

Turning Insight into Activation

Extend Visibility. Strengthen Trust. Drive Growth.

Win the New Era of AI-Powered Discovery with GEO + CEP.

Optimize for Conversations, Not Clicks

Let’s transform patient engagement together.

Brado AI